Usually a decoder mismatch or a brief buffering hiccup — not your setup. Try switching the app's decoder setting from Hardware to Software (or vice versa) in Player Settings, or just restart the app. If it only happens on one channel, that's likely a source-side issue — let us know which channel so we can check it.
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Why is my stream buffering or freezing?
Usually it's your connection, device, or the app. Try this: check your speed (25+ Mbps for HD,...
A channel shows a black screen with a blue buffering circle — what's wrong?
This means the media player can't reach the stream. It can be your ISP blocking it — try using a...
Why is my EPG (TV guide) not loading?
The EPG pulls schedule data from a separate feed than the video stream itself, so it can...
Why does my stream stop after a few minutes?
This is usually a connection-limit issue — your plan allows a set number of simultaneous streams,...
Why do some movies/series not play?
On-demand content occasionally becomes temporarily unavailable due to source updates on our end —...
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