How do I install and set up the VPN (VPNclient)?

Our VPN uses the free VPNclient app. You will need your VPN Username and VPN Password from your VPN Login Details email. Can't find them? Message us in the chat and we can verify your account and reset your VPN password.

Fire TV / Firestick

Step 1: Get your Fire TV ready (one time only)

1. From the Fire TV home screen, open Search.

   

2. Type Downloader and select it.

   

3. Choose the orange Downloader app.

   

4. Choose Download (or Get) and wait for it to install.

   

5. Go back to the home screen and open Settings → My Fire TV.

   

6. If you do not see Developer Options: open About, then click your device name 7 times until it says you are a developer, and go back.

   

   

7. Open Developer Options → Install Unknown Apps.

   

   

8. Select Downloader so it changes from OFF to ON.

   

Android TV / Google TV

1. Open the Google Play Store on your TV, search for Downloader and install it.
2. Allow Downloader to install apps: Settings → Apps → Security & restrictions → Unknown sources → Downloader → ON. (Menu names can differ slightly between TV brands.)
3. Then follow Step 2: Install VPNclient below.

Step 2: Install VPNclient

1. Open Downloader, select the URL box, type the code 5816313 and press Go. (This opens VPNclient's official download.)
2. When the download finishes, choose Install, then Open.

iPhone / iPad / Apple TV

1. Open the App Store and search for VPNClient - Secured VPN (by SpiderSilk Limited), or open it here.
2. Choose Get, then open it.

Android phone / tablet

1. Open the Google Play Store and search for VPNClient (by SpiderSilk Limited), or open it here.
2. Choose Install, then open it.

Windows PC

1. Download VPNclient for Windows: vpnclient.app/current/vpnclient/vpnclient.exe
2. Open the downloaded file, follow the install steps, then open VPNclient.

Mac

1. Download VPNclient for Mac: vpnclient.app/current/vpnclient/vpnclient.dmg
2. Open the downloaded file, follow the install steps, then open VPNclient.

Linux

1. Download VPNclient for Linux: vpnclient.app/current/vpnclient/vpnclient.run, then run the installer.

Log in and connect (all devices)

1. Open VPNclient, enter your VPN Username and VPN Password, leave Remember me checked, and press Log in.

   

2. Open the Servers tab (second button at the top).

   

3. Choose All, pick your country (for example US), then pick a city near you.

   

4. Go back to the home screen and press the big power button. When it shows a timer and your new IP address, you are connected.

   

5. Leave VPNclient running in the background and open your IPTV app (iMPlayer, TiviMate, etc.).

Recommended: reconnect automatically

1. Open the Settings tab (third button at the top).

   

2. Under General, turn ON Re-establish VPN connection if disconnected or dropped, so the VPN comes back on its own if your connection drops.

   

Tips

• Won't connect on a certain network, or it's slow? See VPN connection settings (protocols and ports).
• Still buffering? Disconnect, pick a different server in your country, and connect again.
• Won't connect? Double-check your username and password, or message us and we'll check your VPN account.

Need help? Message us in the chat and our support team will walk you through it.