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Are local channels included?

Yes — almost every local, national, and international channel you can think of.
Can I use my subscription while traveling / will it work outside the U.S.?

Yes. The service works anywhere you have an internet connection, at home or while traveling, in...
Do I need a VPN?

A VPN isn't required, but we recommend one for privacy, channel buffering prevention, and...
Do I need special equipment to start?

No special equipment is needed, just a supported device and a stable internet connection.
Do you have international/language channels?

Yes, a wide selection of channels from 50+ countries, playing their native television networks in...
Do you include premium movie channels?

Yes, including premium networks such as HBO, Showtime, Cinemax, The Movie Channel, Encore, and...
Do you offer 4K channels?

Yes, a significant portion of our live TV and movie content streams in 4K, including many sports...
Do you offer a free trial?

Yes! Just make sure you have a compatible device with a media player installed first — we...
Do you offer gift subscriptions?

Gift subscriptions aren't available yet, but we're working on adding them. In the meantime, you...
Do you offer live chat?

Yes — you can reach us anytime via the chat bubble in the lower corner of any page, or by...
Do you offer sports and PPV events?

Yes, major sports channels, season passes, and select PPV events.
Do you offer your own VPN service?

Yes, we offer our own Premium VPN Shield Protect — I can go over the options with you, or you're...
Do you provide your own app?

We don't provide our own app, but our service works with popular players. We recommend iMPlayer...
Do you support Catch-Up TV or DVR?

Yes — Catch-Up TV and DVR are features built into media players like iMPlayer and TiviMate, so...
How do I find my login details after signing up?

Your login details will be in your welcome email right after signup. If you ever lose that email,...
How do I sign up?

I can help you choose and sign up for one of our plans, or you can shop our plans on our homepage.
How fast should my internet be?

At least 25 Mbps for HD streaming · 50+ Mbps for 4K streaming, wired or 5GHz Wi-Fi recommended.
How long does activation take / when will I get my activation email?

Usually within a few minutes of payment, by email. Check spam/junk if it doesn't arrive. If you...
What channels are included?

Over 36,000 live channels — including news, kids, and sports — from more than 50 countries, not...
What devices are compatible?

Fire TV and FireStick, Android TV and Google TV devices, Apple TV (HD or 4K), some Smart TVs,...
What is your refund policy?

We do not offer refunds.
What payment methods do you accept?

Major credit and debit cards.
Where do I log in to manage my subscription?

You can manage everything — active plans, addons, upgrades, downgrades, review invoices, lookup...
Which apps should I use?

Our top recommendation is iMPlayer. It works on iPhone, iPad, Android phones and tablets, Android...

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