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A channel shows a black screen with a blue buffering circle — what's wrong?

This means the media player can't reach the stream. It can be your ISP blocking it — try using a...
Do you guarantee uptime?

We work hard to keep things running reliably and monitor channels closely, fixing issues fast...
Do you have tutorials?

Yes, visit our install tutorials page for step-by-step setup guides.
Do you help with app installation?

Yes, setting up an IPTV app is quick: download iMPlayer (iPhone, iPad, Android, Fire TV) or...
How do I update my IPTV app?

Updates usually happen automatically if you installed through an app store. If you sideloaded it...
TiviMate is asking me to log in again — why?

Just log in with the same email and password you used to purchase the TiviMate unlock — you won't...
What happens if a channel goes offline?

Live TV sources occasionally drop due to changes on the provider's end — normal for any IPTV...
What if my ISP blocks IPTV?

Some ISPs throttle IPTV traffic, especially during peak hours or big sporting events — looks like...
What's the fastest way to get help?

Chat with us directly on our website — our AI assistant is available anytime and can typically...
Why do some movies/series not play?

On-demand content occasionally becomes temporarily unavailable due to source updates on our end —...
Why do the TV guide times look wrong?

The guide data comes in a fixed time zone from our feed, not your device's — so you'll need to...
Why does my stream stop after a few minutes?

This is usually a connection-limit issue — your plan allows a set number of simultaneous streams,...
Why is audio/video out of sync?

Usually a decoder mismatch or a brief buffering hiccup — not your setup. Try switching the app's...
Why is my EPG (TV guide) not loading?

The EPG pulls schedule data from a separate feed than the video stream itself, so it can...
Why is my stream buffering or freezing?

Usually it's your connection, device, or the app. Try this: check your speed (25+ Mbps for HD,...
No sound on Onn devices

If video plays but there's no sound on an Onn streaming box, it's almost always the device, not...

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